Rich stayed on top of the entire process, step by step. In a financial environment where refi opportunities were changing moment to moment, he kept things moving in a positive direction. He helped smooth out the one or two bumps we encountered with creative ideas and excellent negotiating with contacts who mattered in getting our loan approved and, ultimately, closed. Total time from hearing Rich’s name for the first time to the close of the refinancing was about 2 1/2 months (and at least some of the time was generated by my running around trying to find documents Rich suggested would be helpful or being distracted by the additional burdens of dealing with life during a pandemic).